Privacy Policy

This Privacy Policy explains how personal data is collected, used, stored, and protected when you visit or make purchases through bettaqua.gr (the “Website” or “Store”). By using the Website and placing orders, you acknowledge that you have read and understood this Policy.

The data controller responsible for processing personal data is:

Company Name: ---
Registered Address: ---
Contact Email: ---
Telephone: ---
VAT Number: ---

Personal data is processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Greek Law 4624/2019, and any other applicable data protection legislation. When you use the Website, place an order, create an account, contact customer support, or subscribe to communications, we may collect personal data such as your name, delivery and billing address, email address, telephone number, order details, and invoice information. Communications you send to us and customer service interactions may also be stored for service and legal purposes. Payments are processed via external payment service providers. The Company does not store full payment card information. Payment data is entered directly in secure payment environments operated by the payment provider. When browsing the Website, certain technical data may be automatically collected, including IP address, browser type, device information, access times, pages visited, and navigation data. These data help ensure website functionality, security, and service improvement. Personal data is processed primarily to execute sales contracts, process and deliver orders, provide customer service, manage returns, comply with tax and accounting obligations, prevent fraud, improve website functionality, and, where consent is provided, send promotional communications. Marketing communications are only sent where consent has been given and may be withdrawn at any time.
 

Personal data may be shared with trusted third parties only where necessary to provide services, such as courier companies, payment processors, IT hosting providers, accountants, or authorities when required by law. Data is not sold or transferred to unrelated third parties for marketing purposes. Personal data is retained only for as long as necessary to fulfill contractual or legal obligations. Order and invoice data are retained according to applicable accounting and tax regulations, while account data is stored while an account remains active. Marketing data is retained until consent is withdrawn. After retention periods expire, data is securely deleted or anonymized where possible. The Company implements appropriate technical and organizational measures to safeguard personal data, including secure servers, encrypted communications, controlled access, and internal data protection procedures. However, no online system can guarantee absolute security. Under GDPR, users have the right to request access to their personal data, request correction of inaccurate data, request deletion where applicable, restrict processing, object to processing, request data portability, and withdraw consent at any time. Requests may be submitted via the contact details provided, and identity verification may be required. The Website uses cookies and similar technologies necessary for site operation, user preferences, and analytics. Users may manage cookies through browser settings or cookie consent tools. Additional details are provided in the Cookie Policy. The Website may contain links to third-party websites or services. The Company is not responsible for the privacy practices of external websites.

The Website is not directed at children under the age of sixteen, and the Company does not knowingly collect personal data from minors.
 

This Privacy Policy may be updated periodically to reflect operational or legal changes. The current version is always available on the Website.

For privacy-related questions or requests, users may contact:
 

Email: info@bettaqua.gr
Address: Greece, Athens, 

Users also have the right to submit complaints to the competent data protection authority if they believe their rights have been violated